At Woodland Furnishings, we want you to shop with confidence. Please review our returns and refunds policy below.
Return Eligibility
You may request a return within 7 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be in its original packaging
- All accessories, manuals, and components must be included
We reserve the right to inspect all returned items before approving a refund.
Non-Returnable Items
We do not accept returns for:
- Items that have been used, damaged, or altered after delivery
- Items without original packaging
- Custom or special-order items
Return Process
To initiate a return:
- Contact us at sales@woodlandfurnishings.co.za
- Provide your order number and reason for return
- Our team will guide you through the return process
Returns must be approved before sending any item back.
Refunds
Once your return has been received and inspected:
- Approved refunds will be processed within 1 to 7 working days
- Refunds will be issued using the original payment method
Shipping Costs for Returns
- Return shipping costs are the responsibility of the customer
- Original delivery fees are non-refundable
Damaged or Incorrect Items
If your item arrives damaged or incorrect:
- Notify us within 48 hours of delivery
- Provide clear photos of the item and packaging
We will arrange a resolution as quickly as possible.
Need Assistance?
For any return or refund enquiries, contact us:
Phone (Mobile)
073 763 0895
Telephone (Landline)
043 880 1707
Email (Sales)
sales@woodlandfurnishings.co.za
Email (General Enquiries)
info@woodlandfurnishings.co.za
Address
15 Edison Road
Woodbrook
East London
Eastern Cape
South Africa
5201
Operating Hours
Monday – Friday
09:00 AM – 05:00 PM
Saturday
09:00 AM – 03:00 PM
Sunday
Closed